Protecting your privacy and keeping your personal information confidential is important to ATOM.
This ATOM Privacy Policy outlines the policy of ATOM Legal Pty Ltd and its related trading entities,
including Intelligent Concepts, the provider of ATOM, for maintaining your privacy and handling your personal
information.
This ATOM Privacy Policy relates to personal information we handle about our clients, visitors to our websites
and other members of the public. If you work for ATOM, you can contact our human resources team for more
information about how your privacy is handled internally.
In this ATOM Privacy Policy, we use the terms, "we", "us", "our" or "ATOM" to refer to ATOM Legal Pty Ltd
and its related trading entities, including Intelligent Concepts
1.1. Personal information means information or an opinion that identifies you, or could reasonably identify you as an individual, whether the information or opinion is true or not.
1.2 Some personal information is considered 'sensitive information' under the Privacy Act 1988 (Cth) (Privacy Act). Sensitive information can include your membership of a professional or trade association.
2.1 We collect personal information which is necessary to do business with you.
2.2 The personal information that we collect about you includes your name, postal and street address, email address, telephone number, gender, age, profession/role, place of work, information relating to the complaints you have made to us and various personal preferences. We may also collect your payment information, such as your credit card or direct debit information and ABN, when you purchase a product or service from us.
2.3 In certain circumstances we may collect sensitive information about you such as your membership of a professional association (e.g. CPA status). The Privacy Act regulates the collection and handling of sensitive information. We are able to collect that information if you voluntarily give it to us or if you otherwise consent to us collecting it. We will only collect sensitive information about you from you. If you provide us with sensitive information, this will constitute your consent.
2.5 We typically hold the personal information that we collect either on electronic databases or as hard copy documents.
3.1 We collect personal information that you provide to us through:
3.2 We may also collect personal information about you:
4.1 We collect, hold, use and disclose personal information to:
4.2 Product promotion and how to opt out of direct marketing
4.3 Order fulfilment
4.4 Product registration
We ask you to register each product or service you purchase with relevant personal and business details. Registration means that you can receive upgrades and special offers. You can opt-out from receiving special offers and marketing communications at any time, please refer to section 4.2 for more information on how to do this.
4.5 Company File Activation
For products which use company files, we ask you to activate each of the company files you create. During
activation, information is sent by secure internet connection to us to identify your product (this includes your
serial number and the unique code for that company file), and to identify your business (your company name and
ABN). We then provide you with a confirmation code to complete activation, via our website or by phone. The
same process applies to periodic company file confirmations.
4.6 Transactional Services
To provide the transactional service and payment service that you have applied for, we are required to pass
information you have given us to our service providers. See section 4.9 below for more on our service providers.
4.7 Client support
Registration links your ATOM product and version to your contact details. This means that when you call ATOM
support, our support consultants are able to give you quality advice that is relevant to your particular situation. If
we have to post or email you products or documentation, the support consultant has all the information they need
to ensure you get fast, quality service.
4.8 Aggregated data
Aggregated data is data that does not contain any information specific to a particular individual or business, such
as statistical trends in a particular industry sector. We sometimes share aggregated data with our business
partners.
4.9 Disclosure to third parties
5.1 Our websites contain many useful services, and we’re constantly making changes and improvements to provide you with an even better website experience and to help make your business life easier.
5.2 Your personal information gives you authorised access to our websites so that you can update your personal information, access online help or perform financial transactions. For some products, you may be able to authorise other people (such as your employees, accountant or bookkeeper) to access, add and manage information on your behalf.
5.3 Our websites may contain links to third party websites. These websites do not belong to us and are beyond our control. Please note that we are not responsible for and cannot guarantee the privacy of websites that do not belong to us.
5.4 We use Internet Protocol (IP) addresses to analyse trends, administer our websites, track your navigation among ATOM web pages and gather broad information for aggregate use. Our web servers may also send a small data file known as a "cookie" to your internet browser or hard drive. We use cookies to track your onsite behaviour to ensure transaction pages, such as "shopping cart" interactions and support pages, work correctly. We also use cookies to personalise and improve your ATOM client experience. Most cookies do not collect personal information and only contain coded information that cannot be used by third parties to access your confidential information. Most web browsers allow you to adjust settings to erase cookies, disallow cookies, or receive a warning before a cookie is set. Please note that some parts of our websites may not function fully if you disallow cookies.
5.5 In some cases we or third parties may use cookies and other technologies such as web beacons and
JavaScript on our websites in connection with online services like banner advertising, website analytics and
surveys. These technologies enable information to be collected about your use of our websites (including your
computer’s IP address), which may be stored in the United States, Singapore, New Zealand or other countries.
The information collected by these technologies give us and third party collectors the ability to deliver customised
advertising content, measure advertising effectiveness, evaluate the use of ATOM websites and other websites
and provide other services relating to website activity and internet usage. We and third parties may also transfer
collected information to others if required by law, or where those other parties process the information on our
behalf. The services we may use from time to time include Google Analytics, Google AdSense, DoubleClick,
Yahoo, Adobe, Bing, Kenshoo and Microsoft.
6.1 We have a range of security measures in place to protect the personal information that we hold. For example, those of our web pages that request sensitive information may employ encryption technologies such as Secure Sockets Layer (SSL).
6.2 You can confirm that a data-entry page uses encryption by checking that:
6.3 If you are considering sending us any personal information by standard email, please be aware that the information may be less secure in transit. We are required by law to take steps to protect the security of personal information once it comes into our possession.
6.4 If you are a registered user of any Intelligent Concepts website, you can control access to your account with a username and password of your choice. You should choose a strong password and keep it protected from others to prevent unauthorised access.
6.5 We are also committed to protecting your information offline. All of your personal and business information, not just personal information and sensitive information is subject to access controls.
7.1 Subject to any exceptions in the Privacy Act, if you have provided us with personal information, you have a right to request to access or correct it. If you want to access or correct your personal information you should contact us using the contact details on our website.
7.2 Once you have made your request for access or correction, we will respond within a reasonable period. In some cases we may ask you to pay an administrative fee to cover costs associated with your request for access. To assist us in responding to your request, please include as much detail as possible about the particular personal information that you are seeking to access or correct (in order to help us locate it) and, if applicable, how you would like to access the information.
7.3 We will provide you with a copy of or details of your personal information wherever it is possible and practicable to do so. Otherwise, we will work with you to find a mutually agreed alternative.
7.4 If after exploring all options, we refuse to correct or give you access to your personal information, we will provide you with a written notice that sets out the reasons for the refusal (except where it would be unreasonable to do so), the mechanisms available to you to complain about the refusal and any other matters that the Privacy Act requires us to address.
8.1 If you want to make a complaint about a breach of your privacy by ATOM, you can contact us using the
contact details on our web page. All complaints will be investigated by an appropriately qualified ATOM
representative. We will endeavour to resolve your complaint as quickly as possible, and in any event within 30
days. If your complaint takes longer to resolve, we will keep you informed of our progress with the investigation.
We will let you know the outcome of the investigation, including how we propose to resolve your complaint and
what, if any, corrective measures will be put in place.
8.2 If you require further information about our privacy complaints handling process or the progress or outcome of any privacy complaint investigation, please contact the Privacy Officer using the contact details on our web page.
8.3 If you are not satisfied with our handling or resolution of your complaint, you can lodge a complaint with the Office of the Australian Information Commissioner ("OAIC"). For more information about making a complaint to the OAIC, visit http://www.oaic.gov.au/privacy/making-a-privacy-complaint.
9.1 We may make changes to this Privacy Policy from time to time. We will make any changes available on the Intelligent Concepts websites. You can also obtain a copy of the most current ATOM Privacy Policy by either emailing or writing to the Privacy Officer using the contact details set out below.
Email: lyndall@intelconcepts.com.au |
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For all support enquiries please contact us at atomsupport@dyedurham.com